Return
If you are not satisfied with the products, you can return the items within 14 days of receipt. We’ll give you a full refund to your original payment method. We do not accept returns after the return period stated above.
Original condition
Hygiene and safety are important at Dutch Cups. It is important that glasses are returned to us in their original condition. Using the glasses and then returning them is not accepted.
Send by post
Returning glasses is quick and easy.
- Please make sure that all items are returned in their original box and are unused and in their original condition. Make sure that the glasses cannot be damaged along the way.
- Include the packing slip included in the box. And indicate what you want to return.
- Close the box carefully and write the shipping address on the box.
- Take your package to a transport company of your choice and keep the proof of shipment. The return costs are for your own account. Returned products are the responsibility of the customer until they are delivered to us.
Return the glasses to the address below:
Dutch Cups / retouren
Artemisweg 175
8239 DD Lelystad
Nederland
Return costs
The costs for returning the glasses are for your own account. You can determine yourself with which carrier you return the glasses. Make sure you keep the proof of postage until we receive the glasses.
Refund
It may take up to 14 business days for us to receive your return (this excludes weekends and holidays).
As soon as your return has been received by our warehouse and we have checked the glasses, we will refund the money in the same way as you have made the payment.
Right of withdrawal
You have the right to withdraw from the agreement within a period of 14 days without giving a reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the goods.
Specific circumstances?
Contact us, we will look for a good solution.
